Privacy Policy
How we collect, use, and protect your information
Last updated: January 27, 2026
Introduction
AssetsLinQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our asset management platform and services.
By using AssetsLinQ, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Information We Collect
Personal Information
- • Name, email address, and contact information
- • Job title, department, and organizational role
- • Authentication credentials and security preferences
- • Profile information and user preferences
Asset and Organizational Data
- • Asset information including descriptions, specifications, and values
- • Service records, maintenance activities, and compliance data
- • Document attachments and related files
- • Location, department, and organizational structure data
- • Custodian assignments and asset issuance records
Usage and Technical Information
- • Log data including IP addresses, browser type, and device information
- • Usage patterns, feature interaction, and system performance data
- • Session information and authentication logs
- • Error reports and diagnostic information
How We Use Your Information
Service Delivery
- • Provide asset management services
- • Enable multi-tenant functionality
- • Generate reports and analytics
- • Send service notifications and reminders
Account Management
- • Create and maintain user accounts
- • Authenticate users and ensure security
- • Provide customer support
- • Process payments and billing
System Improvement
- • Analyze usage patterns and performance
- • Develop new features and enhancements
- • Troubleshoot technical issues
- • Ensure system security and reliability
Legal Compliance
- • Comply with legal obligations
- • Protect against fraud and abuse
- • Maintain audit trails and records
- • Respond to legal requests
Data Sharing and Disclosure
We Do NOT Sell Your Data
AssetsLinQ does not sell, rent, or trade your personal information or asset data to third parties for marketing purposes.
Limited Sharing Circumstances
Service Providers
We may share information with trusted third-party service providers who assist in delivering our services, such as cloud hosting, payment processing, and customer support.
Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect our rights and the safety of our users.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.
Data Security
Technical Safeguards
- • SSL/TLS encryption for data in transit
- • Database encryption for sensitive data
- • Regular security audits and updates
- • Secure data centers and infrastructure
- • Multi-factor authentication support
Organizational Controls
- • Role-based access control
- • Employee security training
- • Incident response procedures
- • Data retention policies
- • Tenant data isolation
Multi-Tenant Security: Each organization's data is logically separated and isolated from other tenants, ensuring that your asset information remains private and secure within your organization.
Your Privacy Rights
Access and Portability
Request access to your personal data and receive a copy in a portable format.
Correction and Update
Update or correct inaccurate personal information in your account settings.
Deletion
Request deletion of your personal data, subject to legal and contractual obligations.
Notification Preferences
Control the types and frequency of notifications you receive from our system.
To exercise these rights, contact us at support@assetslinq.com or use the privacy controls available in your account settings.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specific retention periods include:
Account Data
Retained while your account is active and for 30 days after account closure for recovery purposes.
Asset Records
Maintained for the duration of asset lifecycle and up to 7 years for compliance and audit purposes.
Audit Logs
Security and activity logs retained for 2 years to maintain system integrity and investigate incidents.
Financial Records
Billing and payment information retained for 7 years as required by applicable accounting regulations.
Cookies and Tracking Technologies
AssetsLinQ uses cookies and similar technologies to enhance your experience and improve our services:
Essential Cookies
Required for basic site functionality, authentication, and security. These cannot be disabled.
Functional Cookies
Remember your preferences and settings to provide a personalized experience.
Analytics Cookies
Help us understand how you use the platform to improve performance and user experience.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect functionality.
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:
- • Adequacy decisions by relevant data protection authorities
- • Standard contractual clauses approved by regulatory bodies
- • Appropriate safeguards to protect your data rights
- • Regular assessments of data protection standards
Children's Privacy
AssetsLinQ is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- • Posting the updated policy on our website
- • Sending email notifications to registered users
- • Displaying in-app notifications for significant changes
- • Updating the "Last Updated" date at the top of this policy
Your continued use of AssetsLinQ after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within 30 days as required by applicable data protection regulations.